Refund policy
For Georgian Customers
We strive to make every purchase exceptional. For local customers, our policy is as follows:
Returns
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Timeframe: Items must be returned within 7 days of receiving your order.
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Contact Us: Email stephan@steku.co.za with your order number to initiate a return.
Defective Items
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If your product has a defect, send us clear photos. We’ll review promptly and advise on next steps.
Refund/Return Eligibility
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Accepted for:
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Severely Damaged During Shipping: Products damaged beyond use during transit.
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Major Manufacturing Defect: Significant flaws affecting usability.
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Non-defective returns:
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You are responsible for shipping costs both ways, and refunds will be issued minus original shipping fees.
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How to Qualify for a Replacement or Refund
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Email stephan@steku.co.za with your order number.
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Include clear photos of the defect or damage.
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Specify if you’d like the same item or a different one of equal value.
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If approved, you may choose the same product or another item up to the value of your original purchase.
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Replacement shipping costs for defective items are covered by us.
Additional Guidelines
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Return shipping: Customer pays for non-defective returns. For defects, we cover shipping.
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One Replacement per Order: Each order is eligible for one return or replacement.
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Feedback Matters: Even if not seeking a refund, let us know about any significant defects to help us maintain quality.
At Stekū, we do our best to make things right. For questions or assistance, just reach out—we’re here to help!